Effective Date: 01, 01, 2025
Last Updated: 03, 01, 2026

Pack Shack respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, create an account, place an order, request custom packaging, contact us, or otherwise interact with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

A. Information You Provide Directly

When you use our website, we may collect information such as:

• Full name
• Company name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details
• Account login details
• Messages submitted through our contact form
• Artwork, logos, design files, packaging specifications, or print/customization instructions
• Any other information you choose to provide

B. Order and Transaction Information

When you make a purchase, we may collect:

• Products ordered
• Quantities
• Pricing
• Delivery method
• Order history
• Transaction status

Note: Payment card details are typically processed by our third-party payment providers and are not stored directly by us except as needed for transaction records, refunds, fraud prevention, or legal compliance.

C. Automatically Collected Information

When you visit our website, we may automatically collect certain technical and usage information, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Time spent on pages
• Referral source
• Approximate location based on IP
• Cookies and similar tracking technologies

D. Communications

If you contact us by email, phone, or website form, we may keep records of those communications for customer service, training, quality, and legal purposes.

2. How We Use Your Information

We may use your information to:

• Process and fulfill orders
• Arrange shipping, delivery, or pickup
• Communicate with you about your order
• Respond to questions or support requests
• Provide quotes and manage custom packaging requests
• Create and manage customer accounts
• Improve our website, products, and services
• Prevent fraud or unauthorized transactions
• Send service-related notices
• Send promotional emails where permitted by law
• Maintain business records
• Comply with legal obligations
• Enforce our Terms & Conditions

3. How We Share Information

We do not sell your personal information for money. We may share information with trusted third parties when necessary to operate our business, including:

• Payment processors
• E-commerce and hosting providers
• Shipping carriers and delivery services
• Printing and customization partners
• IT and website support providers
• Analytics and advertising providers
• Professional advisers (lawyers, accountants, insurers)
• Government authorities when required by law
• A buyer or successor if the business is sold or transferred

We may also disclose information if necessary to protect our rights, property, customers, or operations.

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to:

• Keep the website functioning properly
• Remember your preferences
• Improve website performance
• Understand how visitors use the website
• Measure marketing performance

You can manage cookies through your browser settings, although disabling cookies may affect some website features.

5. Marketing Communications

If you subscribe to marketing emails or opt in to promotions, we may send updates or announcements. You can unsubscribe at any time by:

• Clicking the unsubscribe link in emails
• Contacting us at info@packshack.store

We may still send non-marketing communications related to orders, accounts, or legal notices.

6. Data Retention

We retain personal information as long as necessary to:

• Fulfill the purposes described in this policy
• Complete transactions
• Maintain tax and order records
• Resolve disputes
• Enforce agreements
• Comply with legal obligations

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no internet transmission or storage system is completely secure.

8. Your Rights and Choices

Depending on your location, you may have rights to:

• Access personal information we hold about you
• Correct inaccurate information
• Request deletion of personal information
• Opt out of marketing communications
• Manage cookies through browser settings

To make a privacy request, contact us:

Pack Shack
4710 Franklin Blvd, Suite A
Sacramento, CA 95820
Phone: 916-833-4390
Email: info@packshack.store

9. California Privacy Rights

If you are a California resident and applicable law covers our business, you may have the right to:

• Know what personal information we collect
• Request deletion of personal information
• Request correction of inaccurate information
• Opt out of the sale or sharing of personal information
• Limit the use of sensitive personal information
• Receive equal service even if you exercise your rights

Submit requests via:

• Email: info@packshack.store
• Phone: 916-833-4390

Notice Regarding Sale/Sharing

At this time, Pack Shack does not sell or share personal information as defined under California law.

10. Children’s Privacy

Our website is not intended for children under 13. If you believe a child has provided personal information, please contact us so we can remove it.

11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

12. Changes to This Privacy Policy

We may update this policy from time to time. When changes are made, we will update the “Effective Date” or “Last Updated” above.

13. Contact Us

Pack Shack
4710 Franklin Blvd, Suite A
Sacramento, CA 95820
Phone: 916-833-4390
Email: info@packshack.store