Terms & Conditions

Effective Date: 01, 01, 2025
Last Updated: 01, 01, 2025

Welcome to Pack Shack. These Terms & Conditions govern your access to and use of the Pack Shack website, products, services, and any purchases made through our website.

By using this website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the website.

1. About Us

Pack Shack is a restaurant supply and custom packaging business located at:

Pack Shack
4710 Franklin Blvd, Suite A
Sacramento, CA 95820
Phone: 916-833-4390
Email: info@packshack.store

2. Eligibility to Use the Website

By using this website, you confirm that:

  • You are at least 18 years old or the age of majority in your state
  • You have the legal capacity to enter into binding agreements
  • Any information you submit is accurate and complete

3. Products and Services

Pack Shack offers restaurant supplies, food packaging products, disposable items, and custom packaging or printing-related services.

We try to display products, quantities, colors, sizes, and descriptions as accurately as possible. However:

  • Product images may vary from actual items
  • Packaging, dimensions, finishes, or colors may vary slightly
  • Availability may change without notice
  • We reserve the right to discontinue, modify, or limit products at any time

4. Orders

All orders placed through the website are subject to acceptance and availability. We reserve the right to:

  • Refuse or cancel any order
  • Limit quantities
  • Reject suspected fraudulent or unauthorized transactions
  • Cancel orders due to pricing errors, stock shortages, or suspected misuse of the website

If your order is cancelled after payment is processed, we will issue an appropriate refund.

5. Pricing and Payment

All prices are listed in U.S. dollars unless otherwise stated.

You agree that:

  • You will pay all charges associated with your order
  • Applicable taxes, delivery charges, service fees, or other charges may be added at checkout
  • We may correct pricing errors at any time, even after an order is submitted

Payments must be made through approved payment methods offered on the website.

6. Shipping, Delivery, and Pickup

Pack Shack may offer local delivery, shipping, or pickup depending on your location and the products ordered.

If the website states specific dispatch or delivery timing, such timing applies only as described and may be subject to:

  • Product availability
  • Order verification
  • Delivery area
  • Weather or traffic conditions
  • Carrier delays
  • Operational limitations

Same-Day Delivery

Orders placed before [12:00 PM local time] may qualify for same-day local delivery in eligible service areas only. Same-day delivery is not guaranteed for all products, all addresses, weekends, holidays, or high-volume order periods.

Delivery Delays

We are not liable for delays caused by carriers, incorrect customer information, weather, force majeure events, or other events beyond our reasonable control.

Risk of Loss

Risk of loss and title for products passes to the customer upon delivery to the shipping address, local drop-off point, or pickup handoff, unless otherwise required by law.

7. Order Inspection and Claims

Customers must inspect their order promptly upon receipt. If an item is missing, incorrect, damaged, or defective, you must notify us within [2–3 business days] of delivery by contacting info@packshack.store with:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging, where applicable

Failure to report issues within the stated period may affect our ability to resolve the claim.

8. Returns, Refunds, and Cancellations

Stock Items

Unused, unopened, and resalable stock items may be eligible for return within 14 days of delivery, subject to prior approval. To qualify for a return:

  • The item must be unused and in its original condition
  • The item must be in its original packaging
  • Proof of purchase must be provided
  • Return authorization may be required before shipping items back

Non-Returnable Items

Unless required by law, the following are generally non-returnable:

  • Custom printed or customized products
  • Opened items
  • Final sale or clearance items
  • Items damaged by misuse, storage issues, or customer handling

Damaged or Incorrect Orders

If we sent the wrong item or the item arrived damaged, we will review the claim and may offer, at our discretion:

  • Replacement
  • Store credit
  • Refund
  • Partial refund

Cancellations

Orders may only be cancelled before processing, fulfillment, printing, or dispatch begins. Once production or shipping has started, cancellation may not be possible.

For custom orders, artwork-approved or in-production items are generally non-cancellable and non-refundable.

9. Custom Orders and Artwork

If you place a custom packaging or printing order:

  • You are responsible for ensuring all submitted artwork, spelling, dimensions, colors, and specifications are correct
  • Approval of mockups, proofs, or production files is your final confirmation
  • We are not responsible for errors approved by the customer
  • Color variations may occur due to printing methods, materials, screens, inks, and manufacturing tolerances

You represent that you have all necessary rights to use any logos, trademarks, text, artwork, or designs you submit. We reserve the right to refuse custom work that may violate law, intellectual property rights, or our business standards.

10. Customer Accounts

If you create an account, you are responsible for:

  • Keeping your login credentials confidential
  • Restricting access to your account
  • Ensuring account information is accurate and up to date
  • All activities that occur under your account

We may suspend or terminate accounts that are suspected of fraud, abuse, or a violation of these Terms.

11. Intellectual Property

All website content, including text, graphics, logos, layouts, product photos, icons, branding, and other materials, is owned by or licensed to Pack Shack and is protected by applicable intellectual property laws.

You may not copy, reproduce, republish, distribute, modify, or exploit any website content without prior written permission, except for personal, non-commercial use as allowed by law.

12. Prohibited Uses

You agree not to use the website to:

  • Violate any law or regulation
  • Submit false, misleading, or fraudulent information
  • Interfere with website security or operation
  • Upload malicious code
  • Attempt unauthorized access to accounts, systems, or data
  • Infringe the rights of Pack Shack or others
  • Scrape, copy, or exploit website content for unauthorized commercial purposes

13. Disclaimer of Warranties

To the fullest extent permitted by law, the website and all products and services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not guarantee that the website will be uninterrupted, error-free, secure, or free from harmful components.

14. Limitation of Liability

To the fullest extent permitted by law, Pack Shack and its owners, employees, affiliates, contractors, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to:

  • Your use of the website
  • Your inability to use the website
  • Delayed or failed delivery
  • Product misuse
  • Lost profits
  • Lost business
  • Data loss
  • Service interruptions

Our total liability for any claim relating to a product or order shall not exceed the amount actually paid by you for the product or order giving rise to the claim, unless otherwise required by law.

15. Indemnification

You agree to defend, indemnify, and hold harmless Pack Shack and its affiliates, owners, employees, contractors, and service providers from and against claims, liabilities, damages, losses, costs, and expenses arising out of:

  • Your breach of these Terms
  • Your misuse of the website
  • Your violation of law
  • Your infringement of intellectual property or other rights
  • Any custom artwork, text, or material you submit

16. Third-Party Services

We may rely on third-party providers for payment processing, shipping, analytics, website functionality, customer communications, and other services. We are not responsible for the acts, omissions, or policies of independent third-party providers.

17. Governing Law

These Terms shall be governed by and interpreted under the laws of the State of California, without regard to its conflict of law principles.

Any dispute arising out of or relating to these Terms or your use of the website shall be brought in the state or federal courts located in Sacramento County, California, unless otherwise required by applicable consumer law.

18. Changes to These Terms

We may update these Terms at any time by posting the revised version on the website. Your continued use of the website after the changes are posted constitutes acceptance of the updated Terms.

19. Contact Us

If you have questions about these Terms, orders, returns, or delivery, contact us at:

Pack Shack
4710 Franklin Blvd, Suite A
Sacramento, CA 95820
Phone: 916-833-4390
Email: info@packshack.store